FAQ
Quick answers about pricing, delivery, API, OTP, and Sender ID approvals.
General
A business SMS platform that lets you send bulk, transactional, and OTP messages via Dashboard and REST APIs.
Yes. Arabic and English messages are supported. Message length and segments depend on encoding.
Yes. Use Excel/CSV variables or API parameters to send each customer a message with their name or custom fields.
Pricing
Your package includes the SMS credits shown on the pricing page. Taxes and setup depend on your plan and use-case.
Credits validity depends on the agreement. Contact sales to confirm expiry and monthly commitments.
API
Request access and our team will enable your account and provide the API token and endpoints.
Yes. You can track status via dashboard reports and delivery callbacks depending on your integration.
OTP
Common expiry is 60–180 seconds. Choose shorter windows for higher security.
Yes. Use rate limits per IP/user and lock after multiple failed attempts.
Sender ID
Usually a few business days depending on operators and document completeness.
Depending on operator rules, OTP may require a dedicated Sender ID or short-code flow. We’ll advise based on your case.